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Diplomat’s 2008 Patient Satisfaction Survey Sets The Bar For Specialty Pharmacy Industry

17 July 08

Click here for condensed survey analysis

Swartz Creek, MI (Corporate Offices) July 17, 2008 – Diplomat Specialty Pharmacy, the nation’s largest independent specialty pharmacy, released today results of their Spring 2008 Patient Satisfaction Survey. The national survey was mailed to 1500 patients, randomly selected from its own database of approximately 7500 patients. Without any offer of incentive, 568 surveys were returned to Diplomat, representing a very impressive 38% response rate.

Survey Says…

  • 99% of patients are “satisfied” with Diplomat services, including a substantial 89% who are “very satisfied.”
  • 98% of patients feel Diplomat meets their expectations “Most of the time,” including a significant 86% who replied “All of the time.”
  • 99% of patients say, “yes” they would recommend Diplomat to their family, friends andco-workers looking for a pharmacy.

“35 years ago Diplomat Specialty Pharmacy was built on personalized care, one patient at a time,” said Phil Hagerman, President and CEO of Diplomat. “It is rewarding to know that we are successful because we still put our patients first. I congratulate all Diplomat employees whose high-touch patient care approach has led to industry leading patient satisfaction levels.”

Diplomat contracted with Jarman-Johnson Communications and Gartner & Associates LLC to assist with survey analysis. The sampling error associated with a completed sample of 568 ranges from 0.8% to 4.1% at the 95% confidence level.

About Diplomat Specialty Pharmacy

Diplomat Specialty Pharmacy is a privately held health care organization focusing on complete medication management programs for patients with serious and chronic conditions. Key programs include: Oncology, HIV/AIDS, Hepatitis C, Multiple Sclerosis, Rheumatoid Arthritis, Crohn’s and Psoriasis. Other specialty areas include Transplant, Fertility, Dialysis Medication Management, Bio-Identical Hormone Replacement Therapy and Specialty Compounding. The company also specializes in Disease Management programs for Chronic Kidney Disease patients, as well as Home and Out-Patient Infusion. With locations in Flint and Grand Rapids, MI; Cleveland, OH; Chicago, IL; and Ft. Lauderdale, Fl; Diplomat services the specialty pharmacy needs of patients and physicians nationwide.

For more complete survey information contact:
Dan Roelofs, Director of Advertising
droelofs@diplomatpharmacy.com